End User Services (it Support) Analyst

Graham Capital Management

Norwalk, Connecticut, United States
Base: $120,000 to $160,000; bonus: discretionary a...
On-site
5+ years technical support experience
Microsoft windows 11 proficiency
Office 365 desktop software support
The role involves providing operational support for firm-wide end user applications and workstation hardware on the trading floor

Job Summary

  • The role involves providing operational support for firm-wide end user applications and workstation hardware on the trading floor.
  • Employees will execute daily operational procedures including morning system status checks and managing trouble ticket workflows.
  • The position offers a competitive base salary range of $120,000 to $160,000 along with discretionary bonuses and comprehensive benefits.

Matching Summary

The role involves providing operational support for firm-wide end user applications and workstation hardware on the trading floor.

Salary

Base: $120,000 to $160,000; Bonus: Discretionary annual bonus; Benefits: Medical, life insurance, 401(K), healthcare programs

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Microsoft Windows 11 proficiency
  • Office 365 desktop software support
  • Market data platform familiarity
  • Bloomberg or Refinitiv vendor experience

Nice-to-have

  • Backup and Desktop Patching skills
  • VMware or Ivanti product suite knowledge
  • Mobile Device Management for iOS/Android
  • Printer and print vendor management
  • Collaborative team environment participation

Key Requirements

  • BA/BS in Computer Science or related field
  • 5+ years of workstation technical support experience
  • Strong problem-solving and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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