Supervisor, Client Services Oncology

Guardant Health

Remote, USA
Base: $81,175 - $111,648 (usa); base: $85,950 - $1...
Hybrid
5+ years customer service experience
3+ years leadership experience
Direct supervision of professional staff
Guardant Health is a leading precision oncology company transforming patient care through advanced blood and tissue tests and AI analytics

Job Summary

  • Guardant Health is a leading precision oncology company transforming patient care through advanced blood and tissue tests and AI analytics.
  • The Client Services Supervisor will supervise a team of associates, manage customer data using CRM tools, and ensure high standards of service delivery.
  • This role requires strong leadership skills to coach team members, resolve client escalations, and drive volume growth within the territory.

Matching Summary

Guardant Health is a leading precision oncology company transforming patient care through advanced blood and tissue tests and AI analytics.

Salary

Base: $81,175 - $111,648 (USA); Base: $85,950 - $118,215 (Colorado); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • 3+ years leadership experience
  • Direct supervision of professional staff
  • Salesforce CRM and LIMS software proficiency
  • Strong critical thinking and problem-solving skills

Nice-to-have

  • Bilingual English/Spanish capability
  • Experience with Tableau and JIRA tools
  • Background in biological sciences degree
  • Ability to work in fast-paced dynamic environment
  • Cross-functional project collaboration skills

Key Requirements

  • 4-year college degree in Biological Sciences preferred
  • Minimum 5 years transferable experience in healthcare/pharma industries
  • Minimum 3 years direct leadership experience
  • Domestic travel required for meetings and training
  • Ability to lift up to 25 pounds occasionally

Work Rights

Not specified

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