The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers through innovative technology and forward-thinking strategies
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers through innovative technology and forward-thinking strategies.
Key responsibilities include handling inbound and outbound calls related to potential scam or fraud activity, providing exceptional service, performing detection analysis, and identifying digital fraud trends.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when managing high volumes of customer interactions, including emotionally taxing conversations.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to affected customers through innovative technology and forward-thinking strategies.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Detection analysis on scam/fraud events
Financial crime and security trends
Problem-solving and decision-making capability
High level of personal integrity
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with wide range of customers
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster
In office attendance for training
Hybrid working model
Preferred experience in Financial Services Industry