This role serves as the initial point of contact for resolving computer and network-related incidents for associates and external clients
Job Summary
This role serves as the initial point of contact for resolving computer and network-related incidents for associates and external clients.
The specialist is responsible for capturing issue details in an online tracking system, prioritizing tasks, and investigating solutions or escalating them appropriately.
Employees will develop knowledge base entries for common problems and assist in ensuring client service level expectations are met.
Matching Summary
This role serves as the initial point of contact for resolving computer and network-related incidents for associates and external clients.