Manager Product Support (regional Services)

Caterpillar UK

Mossville, IL, United States
Base: $147,760.00 - $221,640.00; bonus/equity: inc...
Onsite
Customer onboarding and execution
Data-driven decision making
Quality feedback loops
Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams

Job Summary

  • Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams.
  • Develop and analyze data to identify and prioritize opportunities for improving performance and customer experience during customer onboarding for construction technology.
  • Manage quality feedback loops to ensure lessons learned on quality defects are communicated back through primary support channels.

Matching Summary

Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Customer onboarding and execution
  • Data-driven decision making
  • Quality feedback loops
  • Collaboration with business partners
  • Leading field service teams

Nice-to-have

  • Global team collaboration
  • Exposure to machine product groups
  • Service parts management

Key Requirements

  • Bachelor’s Degree or 10 years customer service leadership
  • Customer Focus knowledge
  • Service Excellence knowledge
  • Decision Making and Critical Thinking
  • Effective Communications
  • Problem Solving
  • Relationship Management

Work Rights

Not specified

Tailored Resume

Cover Letter