Patient Service Representative (psr) - Full Time First Shift

Valley Health System Group

Unknown, United States of America
Patient experience excellence
Customer service skills
Attention to detail
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, ensuring a high-quality patient experience through excellent customer service and administrative support

Job Summary

  • Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, ensuring a high-quality patient experience through excellent customer service and administrative support.
  • This position is responsible for the accurate and appropriate scheduling of patients, collecting demographic and financial information, and managing payments to ensure timely revenue capture.
  • Valley Health offers a comprehensive benefits package including a zero-deductible health plan, dental and vision insurance, generous paid time off, tuition assistance, and retirement savings match.

Matching Summary

Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, ensuring a high-quality patient experience through excellent customer service and administrative support.

Skills & Requirements

Must-have

  • patient experience excellence
  • customer service skills
  • attention to detail
  • interpersonal skills
  • accurate scheduling
  • revenue capture
  • Epic system proficiency

Nice-to-have

  • prior authorization knowledge
  • cash handling accuracy
  • confidentiality maintenance
  • cross-coverage flexibility

Key Requirements

  • High School Diploma or equivalent required
  • 1 year relevant work experience required
  • Associate's degree may substitute for 1 year experience
  • Strong computer skills required
  • Strong communication skills required
  • Ability to prioritize work
  • Ability to handle confidential information

Work Rights

Not specified

Tailored Resume

Cover Letter