Channel And Business Support Analyst

AIA

**
Mis report preparation for kpis
Call center administrative support
Variable expense tracking and reporting
** AIA is seeking a Channel and Business Support Analyst to provide administrative and analytical support primarily for their Call Center operations. The ideal candidate should have experience in call center administration, strong analytical skills, and the ability to manage relationships effectively within a dynamic environment. **

Job Summary

  • The role involves preparing and submitting monthly MIS reports detailing the achievement of DM KPIs across various marketing channels.
  • Responsibilities include managing call center operations such as workstation setup, database transfers, and staff remuneration calculations.
  • The position requires coordinating sales events and recognition programs to reward employee performance and drive motivation.

Matching Summary

Match Score: 75

** AIA is seeking a Channel and Business Support Analyst to provide administrative and analytical support primarily for their Call Center operations. The ideal candidate should have experience in call center administration, strong analytical skills, and the ability to manage relationships effectively within a dynamic environment. **

Skills & Requirements

Must-have

  • MIS report preparation for KPIs
  • Call center administrative support
  • Variable expense tracking and reporting
  • Sales event planning and execution
  • IT infrastructure maintenance for call center
  • Workforce performance reporting

Nice-to-have

  • Proactive problem solver in fast moving environment
  • Strong relationship management skills
  • Experience with event management or sales teams
  • Ability to communicate effectively at all levels

Key Requirements

  • University graduate or Certificate holder
  • 2 years working experience
  • Hands on experience in call center administration
  • Advanced computer skills including Word Excel PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter