Director, Customer Experience, Global Business Services (gbs)
AstraZeneca
Hybrid (minimum of three days in the office)
Extensive experience in gbs ecosystems
Hands on experience with enterprise cx platforms
Ability to drive change without direct authority
AstraZeneca is seeking a Director of Customer Experience for its Global Business Services (GBS) division. The role involves shaping the customer experience agenda, driving strategic initiatives, and enhancing customer advocacy within the organization
Job Summary
The Director, Customer Experience is a strategic role that shapes the CX agenda across GBS.
This position enhances customer perception and contributes to new business opportunities.
AstraZeneca fosters a collaborative environment that encourages innovation and ethical practices.
Matching Summary
Match Score: 85
AstraZeneca is seeking a Director of Customer Experience for its Global Business Services (GBS) division. The role involves shaping the customer experience agenda, driving strategic initiatives, and enhancing customer advocacy within the organization.
Skills & Requirements
Must-have
Extensive experience in GBS ecosystems
Hands on experience with enterprise CX platforms
Ability to drive change without direct authority
Nice-to-have
Strong understanding of CX data structures
Good written and verbal communication skills
Ability to operate in a fast-paced environment
Key Requirements
5 – 10 years of experience in similar roles
Proven track record of developing strategic CX operating models