Field-based Account Manager

OpenTable

London, United Kingdom
On-site
Customer retention and revenue growth
Proactively engage with restaurant customers
Increase product and feature adoption
In this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in London

Job Summary

  • In this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in London.
  • You’ll enjoy a hybrid setup, balancing home working with time in the field.
  • We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program.

Matching Summary

In this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in London.

Skills & Requirements

Must-have

  • customer retention and revenue growth
  • proactively engage with restaurant customers
  • increase product and feature adoption
  • trusted advisor to customers
  • identify opportunities for growth and upsell
  • expert understanding of OpenTable products
  • face-to-face with customers in the field

Nice-to-have

  • passionate about hospitality and technology
  • innovative in overcoming customer obstacles
  • positive and encouraging by nature
  • resilient under pressure
  • eagerness to learn
  • establish trust with people genuinely and quickly

Key Requirements

  • Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial
  • Strong organisational skills
  • Ability to prioritise tasks and lead multiple accounts simultaneously
  • Proficient in use of Google Suite, and Salesforce CRM

Work Rights

Not specified

Tailored Resume

Cover Letter