Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed hybrid based on typical industry standards for senior management roles)
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring operational excellence through ITIL best practices. The ideal candidate will have extensive experience in IT governance, strong leadership skills, and a continuous improvement mindset. The position offers a comprehensive benefits package and emphasizes a culture of collaboration, inclusion, and integrity

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring operational excellence through ITIL best practices. The ideal candidate will have extensive experience in IT governance, strong leadership skills, and a continuous improvement mindset. The position offers a comprehensive benefits package and emphasizes a culture of collaboration, inclusion, and integrity.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification Intermediate or Managing Professional
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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