Oversee contact center operations to deliver superior customer support across all service programs
Job Summary
Oversee contact center operations to deliver superior customer support across all service programs.
Address and resolve complex issues, complaints, and escalations managed by the customer service team, providing comprehensive managerial and operational support to ensure timely and effective solutions.
Champion employee development by conducting coaching, mentoring, sustained performance management, and the execution of engagement strategies.
Matching Summary
Oversee contact center operations to deliver superior customer support across all service programs.
Skills & Requirements
Must-have
Customer experience strategy
Problem-solving skills
Leadership of support functions
Process improvement initiatives
Employee development and engagement
Nice-to-have
Intellectual curiosity
Entrepreneurial mindset
Additional language proficiency
Key Requirements
Extensive experience in leading contact center or customer service teams
Exceptional analytical, problem-solving, and decision-making skills
Demonstrated expertise in managing escalations
Excellent technical acumen
Bachelor’s degree or equivalent professional experience