Manager - L2 Salesforce Configuration Analyst

PwC PricewaterhouseCoopers GmbH

Buenos Aires, Argentina
Daily l2 technical support
Salesforce user rights and permissions
Salesforce solution documentation
Provide daily L2 technical support to global Salesforce users, managing user rights and permissions

Job Summary

  • Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.
  • Identify, diagnose, and resolve technical issues, escalating and tracking as needed, while creating and maintaining reports and dashboards.
  • Analyze integration and data flow problems, and manage elevated access requests.

Matching Summary

Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.

Skills & Requirements

Must-have

  • Daily L2 technical support
  • Salesforce user rights and permissions
  • Salesforce solution documentation
  • Diagnose and resolve technical issues
  • Create and maintain reports and dashboards
  • Analyze integration and data flow issues

Nice-to-have

  • Advanced Excel and MS Office skills
  • Importance of correct information management
  • Information security and data protection knowledge

Key Requirements

  • Over 5 years of experience in enterprise-level Salesforce projects
  • Over 5 years configuring Salesforce Sales Cloud
  • Experience documenting processes and designing solutions
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter