Technical Support Engineer (network)

F5

Multiple Locations
**
Level 2 technical support
Enterprise-level corporate customers
Lan/wan operations
** F5 is seeking a Technical Support Engineer to provide Level 2 support for their network products, focusing on troubleshooting and resolving technical issues for enterprise customers. The role emphasizes customer interaction, technical expertise in network protocols, and a passion for continuous learning in a dynamic team environment. **

Job Summary

  • Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
  • Maintain excellent customer communication, including project status, plan-of-actions, and resolution steps.
  • Continue your own professional development through participating in ongoing training on our products and related technologies.

Matching Summary

Match Score: 75

** F5 is seeking a Technical Support Engineer to provide Level 2 support for their network products, focusing on troubleshooting and resolving technical issues for enterprise customers. The role emphasizes customer interaction, technical expertise in network protocols, and a passion for continuous learning in a dynamic team environment. **

Skills & Requirements

Must-have

  • Level 2 technical support
  • Enterprise-level corporate customers
  • LAN/WAN operations
  • TCP/IP protocols and OSI model
  • Wireshark packet captures
  • DNS and HTTP protocol knowledge
  • SSL/TLS handshake understanding
  • Network Security experience
  • English fluency

Nice-to-have

  • Public/Private Cloud technologies
  • NGINX expertise
  • Programming/Scripting skills
  • Container technologies
  • Automation tools

Key Requirements

  • Customer support experience
  • Hands-on technical experience
  • UNIX or Linux operating systems
  • VMware or equivalent hypervisors
  • Network hardware experience
  • Analytical problem-solving abilities
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter