Real Time Analyst | Pampanga

TaskUs

Pampanga, Philippines
Not specified; not specified; comprehensive benefi...
Real time queue performance monitoring
Forecast variance analysis and reporting
Agent schedule adherence tracking
The role is responsible for intraday performance management including forecast achievement, service level, occupancy, and utilization

Job Summary

  • The role is responsible for intraday performance management including forecast achievement, service level, occupancy, and utilization.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility.
  • Candidates must monitor queue levels in real time and provide recommendations to address variations from the forecast.

Matching Summary

The role is responsible for intraday performance management including forecast achievement, service level, occupancy, and utilization.

Salary

Not specified; Not specified; Comprehensive benefits packages included

Skills & Requirements

Must-have

  • Real time queue performance monitoring
  • Forecast variance analysis and reporting
  • Agent schedule adherence tracking
  • Strong numerical literacy and analytics
  • Root cause analysis of operational issues

Nice-to-have

  • Proactive decision making skills
  • Empathy for fellow workers
  • Win-win conflict resolution
  • Ability to read trends effectively

Key Requirements

  • Bachelor's degree in Economics, Mathematics, or Engineering
  • 1 year experience in RTA or WFM roles
  • High level of attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter