This role drives software adoption and value realization to ensure successful renewals and growth by managing renewal risks throughout the customer journey
Job Summary
This role drives software adoption and value realization to ensure successful renewals and growth by managing renewal risks throughout the customer journey.
The position serves as a technology evangelist who advocates for customer needs within Cisco while providing expert guidance on industry trends and competitive landscapes.
Candidates must be accountable for financials including services revenue and margin while leading Customer Value Workshops to review adoption progress and drive business outcomes.
Matching Summary
This role drives software adoption and value realization to ensure successful renewals and growth by managing renewal risks throughout the customer journey.
Skills & Requirements
Must-have
12 years related experience or equivalent
Bachelor's degree minimum requirement
Cisco product portfolio expertise
Financial accountability for services revenue
Strategic account management skills
AI and automation tool application
Nice-to-have
Strong executive stakeholder influence
Proactive risk mitigation capabilities
Cross-functional collaboration leadership
Customer value workshop facilitation
Innovation in service delivery processes
Key Requirements
Bachelor's + 12 years experience or Masters + 8 years
Associate level certification (e.g., CCNA) or equivalent