Director, Technical Operations

Comcast

Base: $131,552.24 - $197,328.36; bonus: eligible f...
Not specified (assumed to be hybrid or flexible based on industry norms).
Developing business strategies for service metrics
Managing network performance and service delivery
Leading diverse teams of managers and staff
Comcast is seeking a Director of Technical Operations to lead customer care initiatives across installation, service, construction, and network maintenance. The role emphasizes strategic planning, team leadership, and operational excellence, aiming to enhance service quality and customer satisfaction

Job Summary

  • This role ensures exceptional customer care across Technical Operations including installation, service, construction, and network maintenance.
  • The position involves guiding teams, planning strategically, and coordinating efforts to achieve profitability and high customer satisfaction.
  • Comcast provides best-in-class benefits including personalized support tools to help employees physically, financially, and emotionally.

Matching Summary

Match Score: 85

Comcast is seeking a Director of Technical Operations to lead customer care initiatives across installation, service, construction, and network maintenance. The role emphasizes strategic planning, team leadership, and operational excellence, aiming to enhance service quality and customer satisfaction.

Salary

Base: $131,552.24 - $197,328.36; Bonus: Eligible for non-sales bonus plan; Benefits: Best-in-class array of options provided

Skills & Requirements

Must-have

  • Developing business strategies for service metrics
  • Managing network performance and service delivery
  • Leading diverse teams of managers and staff
  • Overseeing hiring training and professional development
  • Managing operating expenses and capital budgeting

Nice-to-have

  • Fostering motivation and driving team performance
  • Partnering with Learning and Development
  • Building strategic partnerships with cross-functional teams
  • Supporting a culture of inclusion
  • Being an active part of the Net Promoter System

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 10 Years + Relevant Work Experience
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter