Customer Service Team Lead

Abbott

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Proficient in ms word excel outlook
Excellent interpersonal and communication skills
Detail-oriented critical thinker
The Customer Service Team Lead acts as a member of the leadership team supporting the Supervisor through coaching, problem solving, and process improvement

Job Summary

  • The Customer Service Team Lead acts as a member of the leadership team supporting the Supervisor through coaching, problem solving, and process improvement.
  • This position is responsible for ensuring ongoing compliance with procedures, implementing continuous improvement, and assessing employee productivity and quality.
  • The role serves as the primary point of contact for escalations and creates job-related SOPs while supporting new hires through onboarding.

Matching Summary

The Customer Service Team Lead acts as a member of the leadership team supporting the Supervisor through coaching, problem solving, and process improvement.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • proficient in MS Word Excel Outlook
  • excellent interpersonal and communication skills
  • detail-oriented critical thinker
  • ability to work independently and on team

Nice-to-have

  • experience in healthcare industry customer service
  • SAP or ERP system experience
  • ESKER system experience
  • collaborative team focused environment

Key Requirements

  • Bachelor's Degree required
  • 2-3 years supervisory experience preferred
  • Customer service background preferably in healthcare

Work Rights

Not specified

Tailored Resume

Cover Letter