Lead Production Support Analyst

Transamerica Corporation

Denver, CO, US
Base: $114,000 - $140,000 annually; bonus/equity: ...
On-site
End-to-end production support management
Incident, problem, and change management
Vendor/contractor team oversight
The Lead Production Support & Operations role is responsible for end-to-end production support management for a defined line of business ensuring availability, stability, performance, and operational excellence for business-critical applications and services

Job Summary

  • The Lead Production Support & Operations role is responsible for end-to-end production support management for a defined line of business ensuring availability, stability, performance, and operational excellence for business-critical applications and services.
  • This role oversees a vendor/contractor production team, drives incident/problem/change rigor, and delivers measurable improvements through automation, monitoring enhancements, and operational standardization.
  • The company offers a comprehensive benefits package including a pension plan, 401k match, and tuition reimbursement, alongside health and work/life balance benefits.

Matching Summary

The Lead Production Support & Operations role is responsible for end-to-end production support management for a defined line of business ensuring availability, stability, performance, and operational excellence for business-critical applications and services.

Salary

Base: $114,000 - $140,000 annually; Bonus/Equity: Eligible for Annual Bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • End-to-end production support management
  • Incident, problem, and change management
  • Vendor/contractor team oversight
  • Monitoring and observability enhancements
  • Automation for operational efficiency
  • ITSM/ITIL practices
  • High-severity incident response leadership

Nice-to-have

  • Financial services application support
  • SLO/SLI definitions
  • Global delivery model coordination
  • Continuous service improvement

Key Requirements

  • 8+ years in production support, IT operations, cloud operations, or SRE/Platform operations
  • 3+ years in a lead role
  • Hands-on experience with ServiceNow
  • Technical fluency across application, infrastructure, cloud, and database layers
  • Strong documentation skills
  • Excellent communication skills

Work Rights

Must be authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter