Operational Account Manager

AIG

Process optimization for hvac accounts
Create standard operating procedures
Manage large escalations and complex issues
The role focuses on optimizing operational processes for assigned HVAC accounts while serving as a key point of contact for new program implementations

Job Summary

  • The role focuses on optimizing operational processes for assigned HVAC accounts while serving as a key point of contact for new program implementations.
  • Candidates will work closely with internal departments and clients to establish best practices, create standard operating procedures, and resolve data issues.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.

Matching Summary

The role focuses on optimizing operational processes for assigned HVAC accounts while serving as a key point of contact for new program implementations.

Skills & Requirements

Must-have

  • Process optimization for HVAC accounts
  • Create standard operating procedures
  • Manage large escalations and complex issues
  • Advanced Microsoft Office skills
  • Present to executives in QBRs

Nice-to-have

  • SQL experience preferred
  • HVAC industry background
  • Warranty industry experience
  • Trusted advisor relationship building
  • Action-oriented problem-solving attitude

Key Requirements

  • Experience in HVAC and/or Warranty industry preferred
  • Advanced proficiency in Microsoft Office suite
  • Strong organizational and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter