Customer Services Analyst

Prysmian

Lima, Peru
Enter customer purchase orders into system
Process and manage quality complaints
Generate key performance indicators (kpis)
The role involves supporting logistics, projects, and commercial management teams with administrative activities related to Customer Service

Job Summary

  • The role involves supporting logistics, projects, and commercial management teams with administrative activities related to Customer Service.
  • Responsibilities include entering orders, acknowledging receipts, following up on status, and managing quality claims.
  • The candidate must possess a professional degree in administrative, electrical, or industrial fields with at least two years of experience.

Matching Summary

The role involves supporting logistics, projects, and commercial management teams with administrative activities related to Customer Service.

Skills & Requirements

Must-have

  • Enter customer purchase orders into system
  • Process and manage quality complaints
  • Generate key performance indicators (KPIs)
  • Intermediate level of SAP VA01 MB51 MB52
  • Advanced level of MS Excel

Nice-to-have

  • Visit key customers to reach agreements
  • Take initiative for continuous improvement projects
  • Participate in training programs and report risks

Key Requirements

  • Professional degree in administrative, electrical, or industrial fields
  • At least 2 years of experience in similar roles
  • Experience in customer service within industrial companies
  • Basic level of English

Work Rights

Not specified

Tailored Resume

Cover Letter