Sachbearbeiter Mahnwesen Back Office (m/w/d) Vollzeit Oder Teilzeit Ab 30 Wochenstunden
Santander Consumer Bank
Austria
Base: € 30,800.00 brutto py for 40 hours/week; bon...
Hybrid (2 days remote/week after training)
Collections process management
Customer communication and support
Payment plan negotiation
Santander Consumer Bank is seeking a Sachbearbeiter Mahnwesen Back Office for a full-time or part-time position in Austria, focusing on collections and customer support. The role involves managing communication with clients, lawyers, and collection agencies, as well as providing solutions for payment issues
Job Summary
You will advise and support customers, lawyers, and collection agencies on various matters concerning arrears.
The position offers a home office option (2 days/week) after completing the onboarding phase.
We guarantee a minimum gross salary of € 30,800.00 per year for 40 hours per week, above the collective agreement, plus a performance-related variable component.
Matching Summary
Match Score: 85
Santander Consumer Bank is seeking a Sachbearbeiter Mahnwesen Back Office for a full-time or part-time position in Austria, focusing on collections and customer support. The role involves managing communication with clients, lawyers, and collection agencies, as well as providing solutions for payment issues.
Salary
Base: € 30,800.00 brutto per year for 40 hours/week; Bonus/Equity: Performance-related variable component; Benefits: Attractive social benefits (e.g., extra vacation day on birthday, Christmas vouchers, free parking)
Skills & Requirements
Must-have
Collections process management
Customer communication and support
Payment plan negotiation
Handling customer complaints
Process improvement initiatives
Nice-to-have
Proactive risk management contribution
Customer-oriented team player
Solution-oriented problem solver
Key Requirements
Completed commercial apprenticeship
First experience in administrative tasks or telephone customer service
Experience with insolvency cases and basic legal knowledge are advantageous
Strong service orientation and teamwork skills
Confident negotiation skills and assertiveness
High accuracy, quality awareness, and structured work style