$38.55 - $59.49; not specified; generous benefits ...
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Workforce management software expertise
Data analysis and reporting
Forecasting call volumes
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The Operations Workforce Manager position at Workatintermountain requires expertise in workforce management within a call center environment, focusing on forecasting, scheduling, and performance monitoring. The role emphasizes strong analytical and communication skills, with a commitment to optimizing efficiency and service quality.
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Job Summary
Build, lead, and develop a team of WFM analysts, providing coaching and feedback to improve performance.
Analyze historical call volume, handle times, and trends to accurately predict future workload and develop staffing plans.
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package.
Matching Summary
Match Score: 75
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The Operations Workforce Manager position at Workatintermountain requires expertise in workforce management within a call center environment, focusing on forecasting, scheduling, and performance monitoring. The role emphasizes strong analytical and communication skills, with a commitment to optimizing efficiency and service quality.
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Salary
$38.55 - $59.49; Not specified; Generous benefits package
Skills & Requirements
Must-have
Workforce Management Software Expertise
Data Analysis and Reporting
Forecasting Call Volumes
Real-time Performance Monitoring
Scheduling and Staffing
Leadership and Team Development
Nice-to-have
Continuous Improvement Mindset
Adaptability to Change
Interpersonal Communication Skills
Problem-Solving Abilities
Key Requirements
Four years of experience working with workflows and resource coordination