🚀 Customer Success Manager (csm) Till Ted&gustaf

Ted & Gustaf AB

Stockholm, Sweden
On-site
Customer journey ownership
Proactive customer care
Strategic customer development
Ted & Gustaf AB is seeking an experienced Customer Success Manager to take ownership of customer relationships and enhance the overall customer experience. The ideal candidate should have a background in digital services, particularly in SaaS, and be able to blend strategic and operational responsibilities effectively

Job Summary

  • We are building a cutting-edge CS team to drive the future of proactive customer care, offering ownership, freedom, and responsibility to shape the role.
  • As the heart of our ongoing customer relationship, you will be responsible for driving customer satisfaction through well-functioning support, proactive advice, and clear communication, ensuring customers gain maximum value from their solutions.
  • We are a digital agency that creates smart solutions for ambitious clients, prioritizing quality, innovation, and sustainability, offering a key role in shaping customer care and modernizing our ways of working.

Matching Summary

Match Score: 85

Ted & Gustaf AB is seeking an experienced Customer Success Manager to take ownership of customer relationships and enhance the overall customer experience. The ideal candidate should have a background in digital services, particularly in SaaS, and be able to blend strategic and operational responsibilities effectively.

Skills & Requirements

Must-have

  • Customer journey ownership
  • Proactive customer care
  • Strategic customer development
  • First line support
  • Process building and management
  • AI implementation in support

Nice-to-have

  • Business acumen
  • Structured approach
  • Service-minded attitude
  • Team player
  • Curiosity for new technology
  • Proactive problem-solving

Key Requirements

  • Experience in customer responsibility, support, or management
  • Technical understanding of web and CMS
  • Strong organizational and communication skills
  • Fluent in Swedish and English

Work Rights

Not specified

Tailored Resume

Cover Letter