Customer Care Analyst - Order Management (12 Months Contract) (global Business Services)

Kimberly-Clark

Kuala Lumpur, Malaysia
Not specified; not specified; comprehensive benefi...
Hybrid
Order management via edi fax email
Supply chain logistics expertise
Customer experience phone email support
This role involves managing and processing customer orders while acting as a liaison between Sales, Supply Chain, and Accounts Receivable to ensure timely delivery

Job Summary

  • This role involves managing and processing customer orders while acting as a liaison between Sales, Supply Chain, and Accounts Receivable to ensure timely delivery.
  • Candidates will provide exceptional customer service by handling inquiries, complaints, and product knowledge questions via phone and email for iconic brands like Huggies and Kleenex.
  • The position offers flexible hybrid work arrangements and comprehensive benefits including medical, dental, vision coverage, and access to an on-site fitness center.

Matching Summary

This role involves managing and processing customer orders while acting as a liaison between Sales, Supply Chain, and Accounts Receivable to ensure timely delivery.

Salary

Not specified; Not specified; Comprehensive benefits package including health coverage and fitness center access

Skills & Requirements

Must-have

  • Order management via EDI fax email
  • Supply chain logistics expertise
  • Customer experience phone email support
  • LEAN concepts and continuous improvement
  • Strong communication and negotiation skills

Nice-to-have

  • FMCG industry experience preferred
  • Shared Service Centre background
  • SAP software knowledge advantageous
  • Sales exposure desirable
  • Proactive and resilient personality

Key Requirements

  • Degree in Supply Chain area
  • 3-5 years relevant working experience
  • Excellent command of written and oral English
  • Knowledge of internal control procedures
  • Authorization to work locally without relocation

Work Rights

Must be authorized to work locally

Tailored Resume

Cover Letter