Owl Payments Europe is seeking a Technical Operations Manager to enhance operational execution within their payments institution. The role involves process improvement, incident management, and cross-functional coordination to ensure compliance and operational efficiency
Job Summary
Identify operational pain points, drive process redesign and targeted system or workflow enhancements, and coordinate cross-functional delivery across key services and vendors to keep Owl scalable, well controlled and regulator-ready.
Act as the first point of coordination for operational issues, service disruptions and cross-workstream queries, coordinating root cause analysis and preventive improvements.
Monitor performance of outsourced service providers and critical third parties, track SLAs, and support vendor governance follow-up.
Matching Summary
Match Score: 85
Owl Payments Europe is seeking a Technical Operations Manager to enhance operational execution within their payments institution. The role involves process improvement, incident management, and cross-functional coordination to ensure compliance and operational efficiency.
Skills & Requirements
Must-have
operational incident management
process redesign and workflow enhancements
cross-functional coordination and delivery
vendor and third-party oversight
operational reporting and controls
Nice-to-have
systems thinking and process orientation
calm under pressure and sound judgment
highly organised and detail-oriented
collaborative and pragmatic approach
challenging assumptions and escalating risks
Key Requirements
5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or similar
Demonstrated ability to use AI tools to improve efficiency
Proven ability to operate effectively with a global-first mindset
Experience driving process redesign and operational improvement
Experience coordinating incidents and service issues across teams
Experience working with outsourced providers or vendors