Customer Service Representative

Marshfield Animal Hospital

Marshfield, MA, United States
Base: $19.00 to $25.00ph; bonus/equity: performanc...
Onsite
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Marshfield Animal Hospital is seeking a Customer Service Representative to provide exceptional client experiences in a busy veterinary environment. The role requires strong communication skills, a compassionate approach, and the ability to thrive in a fast-paced setting

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for clients, ensuring an exceptional experience throughout their visit.
  • Key responsibilities include managing appointments, triaging inquiries, updating medical records, and processing billing transactions using practice management technology.
  • The company offers competitive wages ranging from $19.00 to $25.00 per hour along with a comprehensive benefits package including medical, dental, and 401(k) matching.

Matching Summary

Match Score: 85

Marshfield Animal Hospital is seeking a Customer Service Representative to provide exceptional client experiences in a busy veterinary environment. The role requires strong communication skills, a compassionate approach, and the ability to thrive in a fast-paced setting.

Salary

Base: $19.00 to $25.00/hr; Bonus/Equity: Performance bonuses available; Benefits: Medical/dental, paid time off, 401(k), student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Work day, night, and Saturday shifts

Nice-to-have

  • Team oriented with strong communication skills
  • Enjoy working in a fast-paced environment
  • Demonstrate empathy with upset clients
  • Prior customer service experience preferred
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience required
  • Two years previous experience preferred
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter