FAENA The Red Sea is seeking a Guest Experience Agent, responsible for delivering exceptional front office service and ensuring a seamless guest experience in a luxury hospitality environment. The ideal candidate will have at least one year of experience in a similar role, a strong understanding of luxury service standards, and be fluent in both English and Arabic
Job Summary
The role serves as the first point of connection, ensuring every guest interaction is seamless, personalized, and delivered with precision.
Candidates will act as a key liaison between guests and the resort, managing arrivals, departures, and VIP events while anticipating needs.
This position requires maintaining full awareness of daily resort operations and supporting concierge services including reservations and special requests.
Matching Summary
Match Score: 85
FAENA The Red Sea is seeking a Guest Experience Agent, responsible for delivering exceptional front office service and ensuring a seamless guest experience in a luxury hospitality environment. The ideal candidate will have at least one year of experience in a similar role, a strong understanding of luxury service standards, and be fluent in both English and Arabic.
Skills & Requirements
Must-have
Fluent English and Arabic speakers
Minimum 1 year luxury hotel experience
Forbes standards understanding
Nice-to-have
Opera system experience
Upselling opportunities identification
Passion for transformative experiences
Key Requirements
Diploma or degree in Hospitality Management preferred