Field Service Technician

Astreya GmbH

**
Windows 10/11 and macos support
Servicenow ticketing platform proficiency
Av equipment troubleshooting and setup
** Astreya GmbH is seeking a Field Service Technician to provide onsite technical support for IT services, including troubleshooting hardware and software issues, managing service tickets, and assisting with AV equipment. The role requires a high school diploma or GED, with preferred IT-related coursework or certifications, and emphasizes customer service and effective communication skills. **

Job Summary

  • This role requires responding to IT service tickets and performing onsite technical support for desktops, laptops, and mobile devices.
  • Technicians must assist with workstation deployments, device imaging, and maintain accurate inventory records using asset tracking systems.
  • The position involves regular checks and troubleshooting of AV equipment in conference rooms while adhering to safety protocols.

Matching Summary

Match Score: 75

** Astreya GmbH is seeking a Field Service Technician to provide onsite technical support for IT services, including troubleshooting hardware and software issues, managing service tickets, and assisting with AV equipment. The role requires a high school diploma or GED, with preferred IT-related coursework or certifications, and emphasizes customer service and effective communication skills. **

Skills & Requirements

Must-have

  • Windows 10/11 and macOS support
  • ServiceNow ticketing platform proficiency
  • AV equipment troubleshooting and setup
  • Device imaging and deployment skills
  • Lifting up to 50 lbs regularly
  • Inventory and asset tracking management

Nice-to-have

  • CompTIA A+ or Network+ certification
  • Strong verbal and written communication
  • Experience with MDM tools like JAMF
  • Ability to work independently on-site
  • Willingness to mentor junior team members
  • Knowledge of Linux environments

Key Requirements

  • High School Diploma or GED required
  • CompTIA A+ preferred
  • Google IT Support Certificate preferred
  • 100% onsite presence mandatory

Work Rights

Not specified

Tailored Resume

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