Client Services Representative

NinjaTrader

Chicago, IL, United States
Not specified; not specified; not specified
On-site
Strong computer skills
Ability to learn complex systems quickly
Empathy and genuine care for customers
The role involves resolving client support inquiries regarding accounts and the NinjaTrader platform via phone and email

Job Summary

  • The role involves resolving client support inquiries regarding accounts and the NinjaTrader platform via phone and email.
  • Employees will educate customers on product usage and collaborate with internal teams like Trade Desk and Compliance.
  • NinjaTrader offers a dynamic culture focused on social connection, professional development, and employee recognition.

Matching Summary

The role involves resolving client support inquiries regarding accounts and the NinjaTrader platform via phone and email.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong computer skills
  • Ability to learn complex systems quickly
  • Empathy and genuine care for customers
  • Time management skills
  • Phone and email communication

Nice-to-have

  • Passion for helping people
  • Interest in trading industry
  • Real-time problem solving
  • Collaborative team player
  • Continuous improvement mindset

Key Requirements

  • Strong time management skills
  • Ability to explain complex information simply
  • Proficiency with Outlook, HelpSpot, Confluence, Jira, Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter