Operations Manager (voice)

RPS Solutions (R1RCM)

Multiple Locations
Customer service in healthcare
Managing contact center performance
Mentoring team leaders and csrs
The role involves leading and directing a team of supervisors and employees in a healthcare call center environment

Job Summary

  • The role involves leading and directing a team of supervisors and employees in a healthcare call center environment.
  • You will oversee contact center performance to ensure service levels are met and provide formal feedback on team performance.
  • The company offers a competitive rewards package and values community contributions.

Matching Summary

The role involves leading and directing a team of supervisors and employees in a healthcare call center environment.

Skills & Requirements

Must-have

  • Customer service in healthcare
  • Managing contact center performance
  • Mentoring team leaders and CSRs

Nice-to-have

  • Continuous improvement experience
  • Experience in evolving healthcare settings
  • Innovative solutions delivery

Key Requirements

  • 3-5 years of experience as Operations Manager
  • Bachelor's Degree or equivalent experience
  • Certified revenue cycle management experience preferred

Work Rights

Not specified

Tailored Resume

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