Internal Systems Engineer (applied Ai)

Impact

Remote, United States
Base: $140,000.00 - $160,000.00 py; bonus/equity: ...
Remote
Applied ai engineering experience
Llm orchestration frameworks like langchain
Rest api integration expertise
This role is dedicated to supercharging Customer Operations teams by building AI-powered tools and agents that integrate into daily workflows

Job Summary

  • This role is dedicated to supercharging Customer Operations teams by building AI-powered tools and agents that integrate into daily workflows.
  • The engineer will own the full lifecycle of internal software, from building and hosting to monitoring and maintaining production applications.
  • Candidates must be autonomous builders who can partner with non-technical stakeholders to elevate pilot ideas into scalable, production-ready solutions.

Matching Summary

This role is dedicated to supercharging Customer Operations teams by building AI-powered tools and agents that integrate into daily workflows.

Salary

Base: $140,000.00 - $160,000.00 per year; Bonus/Equity: 5% variable annual bonus plus RSU grant; Benefits: Medical, Dental, Vision, 401(k), Flexible PTO

Skills & Requirements

Must-have

  • Applied AI engineering experience
  • LLM orchestration frameworks like LangChain
  • REST API integration expertise
  • Python or JavaScript/TypeScript coding
  • RAG pipeline and agentic workflow design
  • Freshdesk or similar ticketing system integration

Nice-to-have

  • Experience with Gitbook knowledge base platforms
  • Background in Customer Support or Success teams
  • Self-serve platform development mindset
  • AI evaluation and quality assurance systems
  • Passion for personal AI tinkering projects

Key Requirements

  • Proven experience building custom apps for Freshdesk
  • Hands-on experience with LLM orchestration frameworks
  • Experience integrating with knowledge base platforms
  • Track record of deploying automation in large organizations

Work Rights

Not specified

Tailored Resume

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