Escalations And Operations Coordinator

Workatwestern

Hybrid (minimum of three days in-office per week)
Analyzing performance of products
Monitoring service level agreements
Strong operational knowledge required
The Escalations and Operations Coordinator role at Workatwestern involves monitoring service performance, handling customer escalations, and supporting operational efficiency within the money transfer service. This position is designed for early-stage leaders with a focus on data-driven decision-making and process improvement, while fostering a collaborative work environment

Job Summary

  • This role is designed for professionals at the early stages of their leadership journey.
  • You will be responsible for analyzing performance and ensuring operational targets are met.
  • The company values in-person collaboration and offers various health insurance options.

Matching Summary

Match Score: 85

The Escalations and Operations Coordinator role at Workatwestern involves monitoring service performance, handling customer escalations, and supporting operational efficiency within the money transfer service. This position is designed for early-stage leaders with a focus on data-driven decision-making and process improvement, while fostering a collaborative work environment.

Skills & Requirements

Must-have

  • Analyzing performance of products
  • Monitoring Service Level Agreements
  • Strong operational knowledge required
  • Proficiency in MS Office, especially Excel
  • Handling customer escalations

Nice-to-have

  • Data-driven decision-making
  • Fostering a positive work environment
  • Commitment to delivering high-quality support
  • Collaboration across functional teams

Key Requirements

  • Bachelor's degree or pursuing a degree
  • Previous experience in escalations handling
  • Certifications in process improvement methodologies
  • Fluency in English with strong communication skills

Work Rights

Not specified

Tailored Resume

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