As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports
Job Summary
As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports.
You’ll play a key role in enhancing customer satisfaction by serving as the main point of contact for all service-related queries, concerns, and requests.
Amadeus fosters a caring environment that supports both professional growth and personal well-being, offering attractive compensation packages and a flexible working model.
Matching Summary
As an Assoc. Service Delivery Manager in the Airports team, you’ll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports.
Skills & Requirements
Must-have
incident and problem resolution
change and release management
service reporting and improvement
customer lifecycle engagement
Nice-to-have
strong organizational skills
collaboration and communication
caring and inclusive environment
flexible working model
Key Requirements
5+ years managing service teams
ITIL certification is a plus
comfortable with operating systems, server management, networking