It Support Lead

Leidos UK

Washington, DC, United States
Base: $45,500.00 - $82,250.00; bonus/equity: not s...
Lead daily sec customer service desk operations
Manage incident and service request lifecycle
Supervise and mentor it support technicians
The role serves as the primary front line for incident and service request management across multiple intake channels

Job Summary

  • The role serves as the primary front line for incident and service request management across multiple intake channels.
  • The position requires supervising service desk technicians while ensuring timely resolution of tickets and adherence to strict SLAs.
  • Candidates must possess US citizenship and the ability to maintain a Public Trust clearance for this on-site role at SEC HQ.

Matching Summary

The role serves as the primary front line for incident and service request management across multiple intake channels.

Salary

Base: $45,500.00 - $82,250.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead daily SEC Customer Service Desk operations
  • Manage incident and service request lifecycle
  • Supervise and mentor IT support technicians
  • Enforce ITIL-aligned escalation processes
  • Track KLI/SLA performance metrics

Nice-to-have

  • Experience leading federal IT services contracts
  • Knowledge management and self-service enablement
  • Strong background in audit support practices
  • Proven success in queue optimization
  • Familiarity with SEC operational governance

Key Requirements

  • Minimum 5 years of enterprise IT support experience
  • Minimum 2 years of leadership or supervisory experience
  • Must have US Citizenship
  • Ability to obtain and maintain SEC Public Trust clearance
  • HS Diploma or equivalent education

Work Rights

Must have US Citizenship

Tailored Resume

Cover Letter