Base: $64,518.00 to $80,000; bonus/equity: not spe...
Monday through friday, 8 am - 5 pm (onsite)
Supervise and direct technicians
Monitor ticket queues
Troubleshooting software and hardware
The University of Central Florida (UCF) is seeking a Manager for IT Client Support I, responsible for supervising technical support staff, managing ticket resolutions, and ensuring adherence to documentation standards. The position requires strong leadership, communication skills, and familiarity with IT service management platforms
Job Summary
The UCF IT department within Facilities and Business Operations is seeking a Manager, IT Client Support I to join our team!
This role will supervise and direct the day to day activities of technicians by monitoring ticket queues and coordinate configuration, installation and troubleshooting of software and hardware.
UCF offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program.
Matching Summary
Match Score: 85
The University of Central Florida (UCF) is seeking a Manager for IT Client Support I, responsible for supervising technical support staff, managing ticket resolutions, and ensuring adherence to documentation standards. The position requires strong leadership, communication skills, and familiarity with IT service management platforms.
Salary
Base: $64,518.00 to $80,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Flexible Spending, Employee Assistance Program, Paid time off, Retirement savings options, Employee discounts, Education assistance
Skills & Requirements
Must-have
supervise and direct technicians
monitor ticket queues
troubleshooting software and hardware
executive operational support team
knowledge base article creation
vulnerability remediation tickets
Nice-to-have
leading a technical support team
IT service management processes
endpoint management strategies
building strong client relationships
driving continuous improvements
Key Requirements
Bachelor's degree and 4 years of relevant experience
High School Diploma and 8 years of relevant work experience