This role is responsible for the on-time collection of outstanding balances and ensuring all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion
Job Summary
This role is responsible for the on-time collection of outstanding balances and ensuring all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion.
Key activities include following up with customers through dunning letters, statement of accounts, email reminders, and phone calls, as well as proactive calls to identify potential issues early.
The position requires strong communication skills, the ability to work under tight time pressure, and the capability to negotiate effectively while maintaining customer relationships.
Matching Summary
This role is responsible for the on-time collection of outstanding balances and ensuring all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion.
Skills & Requirements
Must-have
On-time collection of outstanding balances
Resolve unresolved/unpaid debits and credits
Initiate corrective action for debt issues
Minimize overdue percentage
Customer dunning letters and reminders
Negotiate pay-plans with customers
Nice-to-have
Maintain customer relationships
Strong interpersonal skills
Manage difficult interactions
Identify process improvement opportunities
Key Requirements
Credit control or accounts receivable experience
Results driven, focused team player
Good communication skills and strong drive
Ability to work under tight time pressure
Proficiency in Microsoft Excel, Word and Outlook
Multi-tasking while keeping key priorities in focus