Senior Engineer

Amex GBT

Bangalore, India
8 years of experience in okta support space
Okta certification required
3+ years in customer and technical support
Amex GBT is seeking a Senior Engineer to take end-to-end ownership of Okta support issues and drive process improvements

Job Summary

  • Amex GBT is seeking a Senior Engineer to take end-to-end ownership of Okta support issues and drive process improvements.
  • The role requires writing code and scripts using Okta API and SDKs to reproduce issues and document bugs for engineering teams.
  • Candidates must be able to support 24/7 operations in three shifts while delivering high-quality customer service and meeting efficiency targets.

Matching Summary

Amex GBT is seeking a Senior Engineer to take end-to-end ownership of Okta support issues and drive process improvements.

Skills & Requirements

Must-have

  • 8 years of experience in OKTA Support Space
  • Okta Certification required
  • 3+ years in Customer and technical support
  • Experience supporting Identity Access Management
  • Experience with LDAP, SSO, SAML, or WS-Fed

Nice-to-have

  • Creative thinking beyond industry standard practices
  • Excellent analytical and organizational abilities
  • Ability to work independently with little supervision
  • Strong communication skills in written and live chat
  • Commitment to inclusive and collaborative culture

Key Requirements

  • 8 years of experience in OKTA Support Space
  • Required Okta Certification
  • 3+ years of Customer Support and technical support experience
  • Support 24/7 in 3 shifts

Work Rights

Not specified

Tailored Resume

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