Customer Solutions Center Representative-bilingual

Pahousingfinanceagency

Not specified (assumed to be on-site based on call center role)
Bilingual spanish and english
Customer service
Call center experience
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing essential customer service related to housing programs and loan servicing. The ideal candidate should possess strong communication skills in both English and Spanish, along with a customer-focused attitude and organizational abilities

Job Summary

  • The Customer Solutions Center Representative 1 serves as the first point of contact for clients of the PA Housing Finance Agency, providing accurate information and resolving inquiries related to housing programs and loan servicing.
  • This role requires assisting borrowers with account questions, payment processing, escrow inquiries, and general loan servicing support while ensuring compliance with agency policies and regulatory guidelines.
  • The ideal candidate must be fully Bilingual in written and oral Spanish and English and responsible for learning and staying current with information about programs and services offered across multiple Agency divisions.

Matching Summary

Match Score: 85

The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing essential customer service related to housing programs and loan servicing. The ideal candidate should possess strong communication skills in both English and Spanish, along with a customer-focused attitude and organizational abilities.

Skills & Requirements

Must-have

  • Bilingual Spanish and English
  • Customer service
  • Call center experience
  • Loan servicing support
  • Housing programs information

Nice-to-have

  • Passion and customer focus
  • Professional, courteous, and empathetic service
  • Team Collaboration
  • Compliance Awareness

Key Requirements

  • High school diploma or GED
  • 0–2 years of customer service or call center experience
  • Fully Bilingual in written and oral Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter