Product Support Specialist - Implementation

Lighthouse

Mexico City, Mexico
Base: mxn 330,000.00 - mxn 390,000.00; bonus/equit...
On-site
Customer support experience
Technical troubleshooting
Communicate technical concepts
Lighthouse is seeking a Product Support Specialist - Implementation in Mexico City to enhance customer experience through technical support and product education. The role emphasizes relationship-building and problem-solving within a collaborative team environment, focusing on delivering value to clients in the hospitality industry

Job Summary

  • As a Product Support Specialist, you will be the face of Lighthouse for our customers, building relationships and ensuring they get the most value from our products.
  • Implement Lighthouse's integrated products, investigate and resolve customer cases, and provide technical troubleshooting for client questions and requests.
  • Leverage AI and automation tools to streamline troubleshooting, accelerate response times, and provide more personalized, data-driven support for our users.

Matching Summary

Match Score: 85

Lighthouse is seeking a Product Support Specialist - Implementation in Mexico City to enhance customer experience through technical support and product education. The role emphasizes relationship-building and problem-solving within a collaborative team environment, focusing on delivering value to clients in the hospitality industry.

Salary

Base: MXN 330,000.00 - MXN 390,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support experience
  • Technical troubleshooting
  • Communicate technical concepts
  • Develop supporting materials
  • AI and automation tools

Nice-to-have

  • Empathetic communicator
  • Customer-first mentality
  • Collaborative team player
  • AI curious
  • Hotel industry background

Key Requirements

  • Proven customer support experience
  • Exceptional written and verbal skills in English
  • Proficient with modern support tools
  • Strong work ethic and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter