Box is a leading company in the cloud content management market, driving customer digital transformation and modernizing work styles
Job Summary
Box is a leading company in the cloud content management market, driving customer digital transformation and modernizing work styles.
The Customer Success Manager will manage all post-sales activities for top and enterprise customers, focusing on relationship building, product knowledge, and planning.
The role involves creating and executing adoption, change management, and engagement plans, as well as collaborating with sales, professional services, and product teams.
Matching Summary
Box is a leading company in the cloud content management market, driving customer digital transformation and modernizing work styles.
Skills & Requirements
Must-have
Account management experience
Customer relationship building
Product knowledge
Customer satisfaction
Retention rate improvement
Nice-to-have
Consulting experience
Marketing experience
SaaS platform experience
English language skills
Key Requirements
3+ years of account management experience in IT
Basic technical knowledge
Ability to build relationships with multiple customers