Senior/ Guest Service Executive (village Cluster)

Far East Organization

Singapore, Singapore
On-site
Courteous service to guests
Handle complaints efficiently
Cashiering functions adherence
The role involves working closely with the Assistant Manager to provide courteous services and handle guest inquiries efficiently

Job Summary

  • The role involves working closely with the Assistant Manager to provide courteous services and handle guest inquiries efficiently.
  • Employees must ensure guest room security, follow emergency procedures, and maintain accurate records of hotel facilities and events.
  • Candidates are expected to uphold professional appearance standards while managing cashiering functions and resolving guest complaints tactfully.

Matching Summary

The role involves working closely with the Assistant Manager to provide courteous services and handle guest inquiries efficiently.

Skills & Requirements

Must-have

  • Courteous service to guests
  • Handle complaints efficiently
  • Cashiering functions adherence
  • Emergency procedure knowledge
  • Rotating shifts availability

Nice-to-have

  • Leadership qualities for team support
  • Upselling room types and rates
  • Professional grooming standards
  • Effective communication skills

Key Requirements

  • Minimum Diploma in Hospitality or Tourism
  • Prior Front Office experience preferred
  • Willingness to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter