Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions across the post sales customer lifecycle
Job Summary
Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions across the post sales customer lifecycle.
Engages throughout the full lifecycle of assigned projects including installation, upgrades, and architectural decisions to meet budget, time, and customer expectations.
Acts as an interface between customers and internal stakeholders, managing integrations, IT dependencies, and operational execution to ensure successful implementations.
Matching Summary
Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions across the post sales customer lifecycle.
Skills & Requirements
Must-have
Installation and upgrade expertise
Customer lifecycle management
IT and integration coordination
Microsoft Windows and Office proficiency
Experience in clinical environment
Project lifecycle engagement
Fluency in English and regional language
Nice-to-have
Ability to communicate complex technical topics
Networking and integration knowledge
Experience in radiology or nuclear medicine
Ability to work in fast-paced environments
Multilingual proficiency beyond two languages
Use of AI tools like Copilot
Key Requirements
Experience in Services & Digital Customer Support
Bachelor's degree or equivalent experience
Customer service experience in clinical environment