Customer Experience Supervisor

Suburban Ford of Waterford

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Onsite
Customer resolution
Customer satisfaction agents
Customer service performance
Suburban Ford of Waterford is seeking a Customer Experience Supervisor to lead a team in delivering exceptional post-purchase customer support. This role requires strong leadership, communication skills, and a focus on process optimization to enhance customer satisfaction

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 85

Suburban Ford of Waterford is seeking a Customer Experience Supervisor to lead a team in delivering exceptional post-purchase customer support. This role requires strong leadership, communication skills, and a focus on process optimization to enhance customer satisfaction.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Customer Satisfaction Agents
  • Customer Service Performance
  • CRM and multiple ERP systems

Nice-to-have

  • Sense of urgency
  • See the bigger picture
  • Change agent
  • Thrives on a team

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

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