Service Manager / Assistant Service Manager (johor Bahru)

KONE Romania

Johor Bahru, Malaysia
Customer relationship management
Service operations management
Technician performance and development
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency

Job Summary

  • The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
  • This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
  • The ideal candidate will drive operational excellence, develop technicians, and maintain strong customer relationships.

Matching Summary

The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.

Skills & Requirements

Must-have

  • Customer relationship management
  • Service operations management
  • Technician performance and development
  • Safety and quality compliance
  • Drive service repair sales

Nice-to-have

  • Global organization opportunities
  • Engaging and motivating rewards
  • Comprehensive learning programs
  • Lively working environment
  • Open-minded leaders

Key Requirements

  • Bachelor's degree in Engineering, Business, or related field
  • Minimum 5 years of experience in service operations
  • Elevator or escalator industry experience preferred
  • Strong leadership and people management skills
  • Excellent customer relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter