Technical Support Engineer

Zscaler

Escazu, Costa Rica
Not specified; not specified; comprehensive benefi...
On-site
3+ years troubleshooting ssl http tcp/ip
Packet capture analysis skills
Knowledge of swg sandboxing firewalls dlp vpns
This hybrid role based in Escazú requires being onsite three days per week to deliver high-impact technical support experiences

Job Summary

  • This hybrid role based in Escazú requires being onsite three days per week to deliver high-impact technical support experiences.
  • The position involves providing expert hands-on support from implementation through ongoing operations to ensure customers achieve their goals.
  • Zscaler offers comprehensive benefits including various health plans, parental leave options, retirement options, and education reimbursement.

Matching Summary

This hybrid role based in Escazú requires being onsite three days per week to deliver high-impact technical support experiences.

Salary

Not specified; Not specified; Comprehensive benefits including health plans, time off, parental leave, retirement, and education reimbursement

Skills & Requirements

Must-have

  • 3+ years troubleshooting SSL HTTP TCP/IP
  • Packet capture analysis skills
  • Knowledge of SWG Sandboxing Firewalls DLP VPNs
  • Familiarity with MPLS SD-WAN WAN Optimization

Nice-to-have

  • Experience using Terraform for network configurations
  • Vendor certifications such as CCNA
  • Working knowledge of Security Proxies NGFW
  • Thrive in ambiguity and dynamic environments
  • High-trust collaboration and constructive debate

Key Requirements

  • Bachelor's degree in a technical field or equivalent experience
  • Minimum 3 years of experience in network security troubleshooting
  • Strong ability to analyze packet captures efficiently

Work Rights

Not specified

Tailored Resume

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