The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams
Job Summary
The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams.
This role is responsible for executing freight-related administrative and coordination tasks to ensure internal customer commitments are met.
The CSA focuses on internal service execution, shipment setup, scheduling support, tracking, documentation accuracy, and issue resolution in coordination with internal teams and carrier partners.
Matching Summary
The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams.
Skills & Requirements
Must-have
Internal customer support
Freight and load management
Data entry and accuracy
Operational support
High volume task management
Nice-to-have
Proactive communication with stakeholders
Issue resolution
Prioritization in a deadline-driven environment
Key Requirements
1+ year of experience in customer service, operations support, or logistics coordination
Proficiency in Microsoft Excel
Strong attention to detail and accuracy in data entry