Director Customer Success

Genesys

Not specified; not specified; not specified
Fully remote
10+ years managing customer-facing teams
B2b saas organizational experience
Cloud based delivery models
Genesys is seeking a Director of Customer Success to lead and scale their Customer Success organization, focusing on enhancing customer outcomes through strategic management and operational excellence. The role involves overseeing a team of Customer Success Managers and requires extensive experience in customer-facing roles, particularly within B2B SaaS environments

Job Summary

  • This role is responsible for leading and scaling the Customer Success organization within the North region to drive strong adoption and long-term retention.
  • The successful candidate will act as an executive sponsor for strategic accounts while partnering closely with Sales, Product, and Marketing to shape company strategy.
  • Genesys offers the independence to make a larger impact on the company with benefits similar to larger tech companies while cultivating a collaborative environment.

Matching Summary

Match Score: 85

Genesys is seeking a Director of Customer Success to lead and scale their Customer Success organization, focusing on enhancing customer outcomes through strategic management and operational excellence. The role involves overseeing a team of Customer Success Managers and requires extensive experience in customer-facing roles, particularly within B2B SaaS environments.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years managing customer-facing teams
  • B2B SaaS organizational experience
  • Cloud based delivery models
  • Net Revenue Retention management
  • Executive level relationship building
  • Multi-national business culture experience

Nice-to-have

  • Strategic thinking and leadership
  • Building high-performance cultures
  • Data-driven approach to engagement
  • Voice of the customer advocacy
  • Operational excellence mindset

Key Requirements

  • 10+ years relevant experience
  • BS degree in Computer Science or Business
  • Experience in B2B SaaS organizations
  • 25%+ travel required
  • Knowledge of Customer Care best practices

Work Rights

Not specified

Tailored Resume

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