Director - Loyalty Customer Success Lead - Eastern Europe
Mastercard
8-10+ years customer success experience
Loyalty program management expertise
Enterprise saas background
The role is accountable for helping customers realize measurable business outcomes through loyalty, rewards, and customer engagement solutions
Job Summary
The role is accountable for helping customers realize measurable business outcomes through loyalty, rewards, and customer engagement solutions.
The Director will lead a regional team across Eastern Europe to support rewards, offers, and program operations with operational excellence.
Success requires deep expertise in digital marketing, loyalty best practices, and the ability to influence key commercial KPIs including renewals and NPS.
Matching Summary
The role is accountable for helping customers realize measurable business outcomes through loyalty, rewards, and customer engagement solutions.
Skills & Requirements
Must-have
8-10+ years customer success experience
Loyalty program management expertise
Enterprise SaaS background
Regional team leadership skills
Renewal and retention targets
Nice-to-have
Data-driven marketing strategies
Empathy for customer goals
Strategic proactive outcomes
Cross-functional collaboration
Complex problem solving
Key Requirements
8-10+ years in customer success or program management
Proven track record of hitting renewal targets
Experience leading managers across multiple markets
Expertise in complex cross-functional environments