After Hours Optimiser

nbn

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Real-time jeopardy management
Technician query response
Task reallocation
** The After Hours Optimiser position at nbn involves overseeing field operations during night and weekend hours to ensure customer needs and technician safety are prioritized. The role requires strong planning, scheduling, and communication skills, ideally within a telecommunications environment. **

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 75

** The After Hours Optimiser position at nbn involves overseeing field operations during night and weekend hours to ensure customer needs and technician safety are prioritized. The role requires strong planning, scheduling, and communication skills, ideally within a telecommunications environment. **

Skills & Requirements

Must-have

  • Real-time jeopardy management
  • Technician query response
  • Task reallocation
  • Stakeholder communication
  • HSE checkpoints
  • Risk management

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Interpreting data for decisions
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Experience in a large operational environment
  • Experience in telecommunications or similar field
  • Working knowledge of nbn network
  • Understanding of service activation and assurance processes

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter