Total Service Manager-fire

JCI

Mcallen, TX, United States
Base: $100k-150k; bonus/equity: competitive bonus ...
Supervising technical and sales teams
Customer satisfaction management
P&l and fiscal responsibility
The Total Service Manager will drive customer satisfaction by supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers

Job Summary

  • The Total Service Manager will drive customer satisfaction by supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers.
  • Johnson Controls offers a competitive salary and bonus plan, comprehensive benefits including 401K, medical, dental, and vision care available from day one, and extensive product and cross training opportunities.
  • The role includes responsibility for revenue, fiscal management, customer service, productivity improvement, employee development, safety compliance, and legal compliance within the service department.

Matching Summary

The Total Service Manager will drive customer satisfaction by supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers.

Salary

Base: $100k-150k; Bonus/Equity: Competitive bonus plan based on performance; Benefits: Comprehensive benefits package including 401K, medical, dental, and vision care

Skills & Requirements

Must-have

  • Supervising technical and sales teams
  • Customer satisfaction management
  • P&L and fiscal responsibility
  • Safety compliance enforcement
  • Service department productivity improvement
  • Employee training and development
  • Contractual obligation fulfillment

Nice-to-have

  • Collaborative team environment
  • Action oriented leadership
  • Use of Oracle and MS Office
  • Cross training opportunities
  • Zero Harm safety policy
  • Effective communication skills

Key Requirements

  • Bachelor degree or equivalent experience
  • 5-10 years integrated systems sales/service experience
  • Supervisory experience
  • Valid driver’s license meeting company requirements
  • Pre-employment background screening and drug test

Work Rights

Must be able to pass background screening and drug test

Tailored Resume

Cover Letter